Shipping & Policies

Welcome

Welcome to Black Tie Caramel.
For the deserving taste buds. My handmade chewy caramels are created by the finest ingredients found locally, wrapped in natural parchment paper and ship them in one if our re-useable packaging options.

Payments

I accept PayPal and require payment within 72 hours from purchase. All caramels will be shipped within :: 4-5 business days {unless noted} :: after I have received a confirmed payment. If I have not received payment within 72 hours, your order will be canceled.

Shipping

I ship using U.S. Postal Service Priority Mail for most products {except bulk or pre-packaged weddings favors upon request of express mail- (DIY favors are shipped USPS Priority Mail) to ensure a fresh caramel upon arrival at their final destination! I'm happy to offer insurance if requested and that will be reflected in an adjusted shipping price. (please ask for a reserved listing) All caramels are shipped with delivery confirmation which is included in the current shipping fees.

All wedding favors are shipped via USPS Priority Mail {2-3) day delivery unless discussed with the customer. DIY wedding favors are shipped USPS Priority Mail.

:: Please note :: PRIORITY MAIL through the U.S. Post office is NOT a guaranteed service. Estimated delivery times of 2-3 days is merely an estimate and could take an undetermined # of days for delivery. Please keep this in mind when placing your order. The only guaranteed service through the U.S. Post is Express Mail, which is 1-2 business days. I'm happy to upgrade with an adjusted shipping fee upon request.
We are not responsible for lost orders in mail but will do all we can to resolve any issues. Please consider insurance & express mail upgrade when placing large orders.

Refunds

I am unable to accept exchanges for our caramel products. However, I'm more than happy to accommodate you in rectifying any imperfect caramels or damaged goods such as broken jars.

If by chance you have received a product that is imperfect, please email me within 3 days of receiving the item for us to rectify the situation immediately. I would greatly appreciate you contacting me before leaving feedback on Etsy. Thank you!

Additional

Please contact me for special orders and wholesale

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